Refund policy
Refund & Return Policy
Due to the perishable and consumable nature of our products, all food sales are final. Sweet Side Effects Dessert Dispensary does not accept returns or exchanges on food products.
For food safety and sanitation reasons, we cannot accept food products back once they have been picked up, delivered, or shipped, regardless of whether the product has been opened.
Damages, Incorrect Orders & Order Issues
Please inspect your order as soon as you receive it.
If your order is damaged, defective, missing an item, or you received the wrong item, please contact us promptly at sweetsideeffects@gmail.com so we can evaluate the issue.
Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
Reporting an issue does not automatically guarantee a refund. Each claim will be reviewed based on the circumstances. When appropriate, Sweet Side Effects Dessert Dispensary may offer a replacement, store credit, partial refund, or full refund at our discretion and as required by applicable law.
Non-Returnable Items
All food products sold by Sweet Side Effects Dessert Dispensary are non-returnable and non-exchangeable due to their perishable and consumable nature.
This includes, but is not limited to:
- Cakes and mini cakes
- Cookies and cookie cakes
- Cake pops
- Brownies and other baked goods
- Custom or personalized desserts
- Seasonal and limited-edition products
- Sale or promotional food items
Gift cards are also non-returnable and non-refundable, except where otherwise required by law.
Taste & Personal Preference
Individual tastes and preferences vary. Refunds, replacements, exchanges, or store credits will not be provided solely because a customer does not like a product's flavor, sweetness, texture, appearance, or another matter of personal preference when the product was prepared and provided as ordered.
Custom & Made-to-Order Products
Custom, personalized, and made-to-order products are final sale.
Once preparation or production of a custom order has begun, the order cannot be returned or exchanged. Cancellation eligibility, if any, is subject to our cancellation policy.
Pickup Orders
Customers should inspect pickup orders upon receipt whenever reasonably possible.
Once an order has been picked up and leaves our possession, Sweet Side Effects Dessert Dispensary is not responsible for damage or deterioration resulting from transportation, improper handling, improper storage, heat exposure, leaving products unattended, or other conditions occurring after pickup.
If there is an issue with the order that existed at the time of pickup, please contact us promptly so we can review the situation.
Exchanges
We do not offer exchanges on food products.
If you received an incorrect product, please contact us at sweetsideeffects@gmail.com so we can review the issue and determine an appropriate resolution.
Refunds
Because all food sales are final, refunds are not provided for returns, changes of mind, ordering the wrong product or flavor, or personal taste preferences.
If Sweet Side Effects Dessert Dispensary approves a refund because of an order issue, the refund will be issued to the original payment method when possible.
Please allow your bank or credit card provider additional time to process and post an approved refund.
Contact Us
For questions regarding this policy or concerns about an order, please contact:
Sweet Side Effects Dessert Dispensary
sweetsideeffects@gmail.com
By placing an order with Sweet Side Effects Dessert Dispensary, you acknowledge and agree to this Refund & Return Policy.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.