Shipping policy

Shipping Policy

Thank you for shopping with Sweet Side Effects Dessert Dispensary! We take great care when preparing and packaging your order so your treats are ready for their journey to you.

Please review our shipping policy before placing your order.

Processing Times

All Sweet Side Effects Dessert Dispensary products are prepared and packaged with care.

Processing times may vary depending on the product, order volume, holidays, promotional periods, and whether an item is made to order.

Any processing time listed on our website refers to the time needed to prepare your order before it is shipped. Processing time does not include carrier transit or delivery time.

You will receive shipping information when your order has been prepared for shipment.

Shipping Availability

Only products specifically identified as eligible for shipping can be shipped.

Some desserts may be available for local pickup only because of their size, ingredients, packaging requirements, or temperature sensitivity. Shipping availability will be displayed on the applicable product page or during checkout.

We reserve the right to restrict shipping for certain products when necessary to protect product quality or food safety.

Shipping Rates

Shipping rates and available shipping methods are calculated or displayed at checkout based on your order and delivery location.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery Times

Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, holidays, carrier delays, service interruptions, or other circumstances outside the control of Sweet Side Effects Dessert Dispensary.

If you need an order for a birthday, holiday, event, or other specific date, we strongly recommend ordering early enough to allow for possible carrier delays.

Tracking Your Order

When tracking is available, tracking information will be sent using the contact information provided with your order.

Please monitor your tracking information so you know when your package is expected to arrive.

Carrier tracking information may take some time to update after a shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout.

Sweet Side Effects Dessert Dispensary is not responsible for delays, failed deliveries, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error, contact us immediately at sweetsideeffects@gmail.com. We will make reasonable efforts to update the address if the order has not yet shipped, but address changes cannot be guaranteed once processing or shipment has begun.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Perishable Products & Delivery

Our products are food items and should be retrieved promptly after delivery.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or retrieve their packages after delivery.

Sweet Side Effects Dessert Dispensary is not responsible for deterioration or damage occurring after confirmed delivery due to a package being left outdoors or unattended, prolonged exposure to heat or weather, improper storage, or other conditions occurring after delivery.

Please follow any storage instructions included with your order or provided on the applicable product page.

Warm Weather & Temperature Exposure

Desserts can be sensitive to heat, particularly during warmer months.

We take reasonable care when packaging products for shipment; however, we cannot control the temperature, weather conditions, carrier vehicles, delivery locations, or the length of time a package remains outside after delivery.

Some products may be temporarily unavailable for shipping during periods of extreme heat or other weather conditions when we determine that shipping could significantly affect product quality.

Carrier Delays

Once your package has been accepted by the shipping carrier, its transportation and delivery are handled by that carrier.

Sweet Side Effects Dessert Dispensary is not responsible for carrier delays or service interruptions outside of our control.

However, if you experience an issue with your shipment, please contact us and we will review the available tracking information and assist where reasonably possible.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact us at sweetsideeffects@gmail.com.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors when appropriate, and with the shipping carrier.

Please contact us if you are still unable to locate your package so we can review the situation.

A package being reported as lost or missing does not automatically qualify for a refund or replacement. Resolutions will be determined based on the circumstances and available shipping information.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged or you receive an incorrect item, contact us promptly at sweetsideeffects@gmail.com.

Please include:

- Your name
- Order number
- Description of the issue
- Clear photographs of the product
- Clear photographs of the shipping box and packaging

Please keep the product and original packaging until we have reviewed your claim.

Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund at our discretion and as required by applicable law.

Local Pickup

Orders designated for local pickup are not shipped.

Pickup instructions, including the available pickup location or instructions and pickup timeframe, will be provided during checkout, in your order confirmation, or when your order is ready.

Customers are responsible for picking up their orders within the agreed-upon pickup timeframe.

Additional requirements regarding pickup orders may be covered by our Local Pickup Policy.

Returns & Exchanges

Due to the perishable and consumable nature of our products, we do not accept returns or exchanges on food products.

Please review our Refund & Return Policy for additional information regarding damaged, incorrect, or defective orders.

Contact Us

If you have questions regarding shipping or an existing order, please contact:

Sweet Side Effects Dessert Dispensary
sweetsideeffects@gmail.com

By placing an order with Sweet Side Effects Dessert Dispensary, you acknowledge and agree to this Shipping Policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.